Terms and conditions

Last Updated: [22/08/2025]

Welcome to Wow Family Store (“Website,” “we,” “our,” “us”). By accessing or purchasing from wowfamilystore.com, you agree to the following Terms and Conditions. Please read them carefully before using our website or making any purchase.

1. General

  • This website is owned and operated by Wow Family Store.

  • By using our website, you confirm that you are at least 18 years old or using the website under the supervision of a parent/guardian.

  • We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time without prior notice.

2. Products & Orders

  • All product images are for reference only; actual colors or designs may vary slightly.

  • Placing an order with us means you agree to provide accurate and complete information.

  • We reserve the right to cancel or refuse any order due to product unavailability, incorrect pricing, or fraudulent activity.

3. Pricing & Payment

  • All prices listed on the website are inclusive of applicable taxes unless mentioned otherwise.

  • We accept multiple payment methods, including Cash on Delivery (COD), where available.

  • In case of payment failure, the order will not be processed.

4. Shipping & Delivery

  • We offer Free Shipping across India (unless otherwise specified).

  • Orders are usually dispatched within 2–4 business days and delivered within 5–10 business days, depending on your location.

  • We are not responsible for delays caused by courier companies, natural disasters, or unforeseen circumstances.

5. Return & Refund Policy

  • We provide a 7-day return policy from the date of delivery.

  • To be eligible for a return:

    • The item must be unused, undamaged, and in its original packaging.

    • Proof of purchase (order ID/receipt) is required.

  • Refunds will be processed within 7–10 business days after the returned item passes quality checks.

  • Certain items like personal care products, perishable goods, or customized items may not be eligible for return.

6. Cash on Delivery (COD) Policy

  • COD orders must be paid in full at the time of delivery.

  • Repeated refusals or cancellations of COD orders may lead to restrictions on your account.

7. Intellectual Property

  • All content on this website, including text, images, logos, and designs, is the property of Wow Family Store and is protected by copyright laws.

  • You may not use, reproduce, or distribute our content without written permission.

8. Limitation of Liability

  • We strive to ensure accurate product descriptions and quality, but we are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Our maximum liability, if any, shall be limited to the amount paid for the product in question.

9. Privacy Policy

  • Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Governing Law

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Insert City/State].

11. Contact Us

For any queries or concerns regarding these Terms and Conditions, please contact us:

📧 Email: wowfamilystore@gmail.com
📍 Address: [dharmatala pachuria,743502]
📞 Phone: [9093339919]